Terms
& Conditions
Laptop
Parts CONSUMER TERMS OF SALE
Please
read these terms of sale carefully before placing your order and retain a copy
of these terms and your order for future reference.
By placing an order with LaptopParts you agree to these terms.
Formation
of contract
These
terms of sale apply to all goods supplied by Laptop Parts, (the Supplier).
No
contract exists between you and the Supplier for the sale of any goods until the
Supplier has received and accepted your order and the Supplier has received
payment in full (in cleared funds). Once the Supplier does so, there is a
binding legal contract between us.
By way of
clarification, an acknowledgement of your order will be sent to you via e-mail
when you place your order, but acceptance of your offer to buy the goods will
not take place until after your payment is taken in full (cleared funds) and you
receive your acceptance e-mail. It is at this point that a binding legal
contract is created and any contract is subject to these Terms and Conditions.
The
contract is subject to your right of cancellation.
The
Supplier may change these terms of sale without notice to you in relation to
future sales.
To order
goods through the Laptop Parts Company website you must be at least 18
years of age. We will treat each order for goods as an offer by you to purchase
the goods subject to these terms and conditions.
Laptop
Parts gives no assurance as to the mutual compatibility of components sold on
any single invoice. It is the responsibility of the buyer to ensure that the
goods purchased are suitable for the purpose intended. Advice sought by the
customer from the Company in this respect may be given but cannot be relied upon
by the customer or guaranteed by the Company unless the Company has access to
the working system and the ability to carry out a full inspection of any
software or operating system.
Except as
may be implied by law where the buyer is dealing as a consumer, in event of any
breach of these Conditions by the Company the remedies of the buyer shall be
limited to damages which shall in no circumstances exceed the price of the goods
and the Company shall under no circumstances be liable for any indirect,
incidental or consequential damages.
These
terms and conditions are subject only to UK law.
Description
and price of goods
1.
The description and price of the goods you order will be as shown on the
Supplier's website at the time you place your order.
2.
The goods are subject to availability. If on receipt of your order the
goods you have ordered are not available in stock, the Supplier will inform you
as soon as possible and refund or re-credit you for any sum that has been paid
by you or debited from your credit card for the goods.
3.
Every effort is made to ensure that prices shown on the Supplier's
website are accurate at the time you place your order. If an error is found, the
Supplier will inform you as soon as possible and offer you the option of
reconfirming your order at the correct price, or canceling your order.
If you cancel the order, the Supplier will refund or re-credit you for
any sum that has been paid by you or debited from your credit card for the
goods.
4.
In addition to the price, you may be required to pay a delivery charge
for the goods.
Payment
1.
Payment for the goods and delivery charges can be made by any method
shown on the Supplier's website at the time you place your order. Payment
shall be due before the delivery date and time for payment shall be a
fundamental term of this agreement, breach of which shall entitle the Supplier
to terminate the contract immediately.
2.
There will be no delivery until cleared funds are received.
3.
Payments shall be made by you without any deduction whatsoever unless you
have a valid court order requiring an amount equal to such deduction to be paid
by the Supplier to you.
4.
The Company reserves the right to levy charges for any of the following
services: Inspection of any piece of computer equipment and installation /
replacement of either software or hardware - Use of credit / debit cards or
rapid cheque clearance facilities, Diagnosis and testing of any problems
encountered with any piece of hardware or software, Recovery of any hardware or
software problems and backup of any data when requested by the customer.
5.
Residents of the EU pay the VAT inclusive price (VAT at appropriate rate)
at the date of invoice. Non-EU/exempt pay the exclusive price. Applicable taxes,
import duties and other dues are not included in the Price and will be charged
in addition unless agreed otherwise
Delivery
1.
The goods you order will be delivered to the address you give when you
place your order, except that some deliveries are not made outside the United
Kingdom.
2.
Orders placed before 3.00 pm on a working day will be processed that day
and will be delivered as per the requested delivery option provided no
additional security checks are required and all stock items are available. (A
working day is any day other than weekends and bank or other public holidays.)
3.
If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible.
4.
If you deliberately fail to take delivery of the goods (otherwise than by
reason of circumstances under control of the Supplier) then without prejudice to
any other right or remedy available to the Supplier, the Supplier may:
5.
store the goods until actual delivery and charge you for reasonable costs
(including insurance) of storage; or
6.
sell the goods at the best readily obtainable price and (after deducting
all reasonable storage and selling expenses) account to you for any excess over
the price you agreed to pay for the goods or charge you for any shortfall below
the price you agreed to pay for the goods.
7.
If you fail to take delivery because you have cancelled your contract
under the Distance Selling Regulations the Supplier shall refund or re-credit
you within 30 days for any sum that has been paid by you or debited from your
credit card for the goods. On exercising your right to cancel you shall be
required to return the goods to the Supplier. Should you fail to return the
goods, the Supplier reserves the right to deduct any direct costs incurred by
the Supplier in retrieving the goods as a result of such failure.
8.
The Company will not accept liability for goods lost in transit unless we
are notified within 5 days from the expected delivery date.
9.
Should you require the goods to be redirected to another address after
the goods have been dispatched you may be required to pay an additional postage
charge.
10.
Every effort will be made to deliver the goods as soon as possible after
your order has been accepted. However, the Supplier will not be liable for any
loss or damage suffered by you through reasonable or unavoidable delay in
delivery. In this case, the Supplier will inform you as soon as possible.
11.
Upon receipt of your order you will be asked to sign for the goods
received in good condition. If the package does not appear to be in good
condition then please refuse the delivery. If you are unable to check the
contents of your delivery at the point of delivery then please sign for the
parcel as 'UNCHECKED'. Failure to do so may affect any warranty claims that
you make thereafter.
12.
Whilst every effort shall be made to keep any delivery date, time of
delivery shall not be of the essence. The Company shall not be liable for any
consequential loss incurred by the buyer or any other person or company arising
directly or indirectly out of any failure to meet any estimated delivery date.
13.
Unless otherwise agreed the Company may deliver by installments and in
such case each installment shall be treated as a separate contract and any delay,
default or non-delivery in respect of any installment by the Company shall not
entitle the buyer to cancel the remainder of the Contract.
14.
Delivery charges are calculated by weight and number of packages being
sent. There will also be additional delivery charges for offshore destinations
such as Ireland/Northern Ireland.
15.
Any refused deliveries will be returned to the supplier. Upon receipt of
the goods with the supplier a refund will be issued minus no less than a fifteen
percent (15%) restocking fee of the value of the order to cover administration
costs.
Risk/Title
1.
The goods are at your risk from the time of delivery.
2.
Ownership of the goods shall not pass to you until the Supplier has
received in full (in cash or cleared funds) all sums due to it in respect of:
3.
the goods, and
4.
all other sums which are or which become due to the Supplier from you on
any account.
5.
The Supplier shall be entitled to recover payment for the goods even
though ownership of any of the goods has not passed from the Supplier.
Your
right of cancellation
1.
You have the right to cancel the contract at any time up to the end of 7
working days after you receive the goods. This is in accordance with current distance selling cooling
off period regulations. This is
available ONLY for personal customers and does not include businesses of any
description.
2.
To exercise your right of cancellation, you must give written notice to
the Supplier by hand, post or via email to returns@laptopparts.co.uk, giving
details of the goods ordered and (where appropriate) their delivery.
Notification by phone is not sufficient.
3.
Except in the case of faulty or mis-described goods, if you exercise your
right of cancellation after the goods have been delivered to you, you will be
responsible for returning the goods to the Supplier at your own cost. The goods
must be returned to the address shown within the Returning
Goods section of the website. You must take reasonable care to ensure the
goods are not damaged in the meantime or in transit. In the case of faulty or
mis-described goods we shall, after receiving notification, either collect the
goods from you or ask you to return the goods yourself and possibly refund you
the reasonable postage costs.
4.
Once you have notified the Supplier that you are canceling the contract,
the Supplier will refund or re-credit you within 30 days for any sum that has
been paid by you or debited from your credit card for the goods.
5.
Except in the case of faulty or mis-described goods, if you do not return
the goods as required, the Supplier may charge you a sum not exceeding the
direct costs of recovering the goods.
6.
You do not have the right to cancel the contract if the order is for
computer software which has been unsealed by you, or for consumable goods which,
by their nature, cannot be returned, save where a fault is discovered which
could not have been discovered otherwise than by unsealing the goods.
7.
Once you confirm your order as correct a standard cancellation fee will
be at the expense of the customer.
8.
An order cancelled in transit will incur the standard cancellation fee
plus additional transit costs at the expense of the customer.
9.
In the event of an order returned due to non-delivery, the transit costs
will be at the expense of the customer
Warranty
1.
All goods supplied by the Supplier are warranted free from defects for 12
months from the date of supply (unless otherwise stated). This warranty does not
affect your statutory rights as a consumer.
2.
This warranty does not apply to any defect in the goods arising from fair
wear and tear, willful damage, accident, negligence by you or any third party,
use otherwise than as recommended by the Supplier, failure to follow the
Supplier's instructions, or any alteration or repair carried out without the
Supplier's approval.
3.
If the goods supplied to you are damaged or any item missing/incomplete
on delivery, you must notify the Supplier within 48 hours.
4.
If the goods supplied to you develop a defect while under warranty or you
have any other complaint about the goods, you should notify the Supplier as soon
as possible, but in any event within 14 days of the date you discovered or ought
to have discovered the damage, defect or complaint.
5.
If a product that was faulty at the time of sale is returned to the
retailer, the buyer is legally entitled to:
A full Refund, If this is within a reasonable time of the sale (Laptop Parts deems this to be 7 days). After 7 days a replacement product or credit
note (to the value of the replacement) will be offered.
6.
Any items which
are returned under the warranty and are found to be in a working condition will
be charged a testing fee of £10 or 15% of the value of the goods, whichever is
the greater.
Returns
Policy
1.
It is the responsibility of the buyer to return and collect goods to /
from the Supplier's premises. (See definition for The Supplier).
2.
The goods cannot be returned unless an RMA number has been requested and
obtained from the Supplier and the package clearly marked on the outside with
this identification.
3.
RMA Numbers are Valid for 14 days after issue, which within this time the
supplier must take receipt of goods at the Supplier's premises.
4.
It is the customer's responsibility to take reasonable care of the goods
whilst in their possession. If this condition is not met the Supplier reserves
the right to make a reasonable charge for restocking and resale at a price that
is less than that charged for the goods if sold as new. This charge will vary
according to the condition of the returned goods. This provision is designed to
ensure that returned goods can be sold again as new.
5.
If the buyer properly rejects any of the goods in accordance with the
Distance Selling Regulations within 7 working days in writing, the buyer shall
nonetheless be responsible for the return cost of the goods.
6.
Non-faulty items returned to our premises complete in the original
packaging together with manuals and software disks within 7 working days of
purchase may obtain a credit note. Goods must be sellable as new in order to
qualify for a credit note. All software must be unused and sealed within the
original packaging. Outside of 7 working days, non faulty items will not be
exchanged or a credit note offered under any circumstances. Full refunds will
not be considered if the goods are damaged in any way and seals broken
invalidating any warranty.
7.
The Supplier gives no assurance as to the mutual compatibility of
components sold on any single invoice. It is the responsibility of the buyer to
ensure that the goods purchased are suitable for the purpose intended. Advice
sought by the customer from the Supplier in this respect may be given but cannot
be relied upon by the customer or guaranteed by the Supplier unless the Supplier
has access to the working system and the ability to carry out a full inspection
of any software or operating system.
8.
Credit notes must be used within three months of the date they are
issued. Any credit notes over three months old are invalid.
9.
We will not accept returned software and/or licenses under any
circumstances.
10.
On receipt of the faulty item we aim within 6 to 8 weeks to repair,
replace or issue a refund in respect of the defective item, solely at the
supplier's discretion. When the buyer receives the warranty replacement item,
the remaining warranty period on the item is valid only from the original date
of purchase, warranties are not refreshed nor renewed on items that are issued
to the buyer as replacements. The supplier may issue warranty replacement item(s)
that are equivalent to, or better than the original item(s). Please note
replacements may be repaired or refurbished unit(s). If repair or replacement is
not possible, then the Supplier may offer a refund/credit. The amount offered
may be reduced to take into account benefit gained from the usage of the item(s),
depreciation of the item(s) and the length of warranty remaining on it.
Data
Protection
1.
The Supplier will take all reasonable precautions to keep the details of
your order and payment secure but unless the Supplier is negligent, the Supplier
will not be liable for unauthorized access to information supplied by you.
Images
1.
Product images are for illustrative purposes only and may differ from the
actual product.