Terms & Conditions

Laptop Parts CONSUMER TERMS OF SALE

Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference.  By placing an order with LaptopParts you agree to these terms.

Formation of contract

These terms of sale apply to all goods supplied by Laptop Parts, (the Supplier).

No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.

By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken in full (cleared funds) and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

The contract is subject to your right of cancellation.

The Supplier may change these terms of sale without notice to you in relation to future sales.

To order goods through the Laptop Parts Company website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Laptop Parts gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from the Company in this respect may be given but cannot be relied upon by the customer or guaranteed by the Company unless the Company has access to the working system and the ability to carry out a full inspection of any software or operating system.

Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.

These terms and conditions are subject only to UK law.

Description and price of goods

1.       The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.

2.       The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

3.       Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or canceling your order.  If you cancel the order, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

4.       In addition to the price, you may be required to pay a delivery charge for the goods.

Payment

1.       Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

2.       There will be no delivery until cleared funds are received.

3.       Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

4.       The Company reserves the right to levy charges for any of the following services: Inspection of any piece of computer equipment and installation / replacement of either software or hardware - Use of credit / debit cards or rapid cheque clearance facilities, Diagnosis and testing of any problems encountered with any piece of hardware or software, Recovery of any hardware or software problems and backup of any data when requested by the customer.

5.       Residents of the EU pay the VAT inclusive price (VAT at appropriate rate) at the date of invoice. Non-EU/exempt pay the exclusive price. Applicable taxes, import duties and other dues are not included in the Price and will be charged in addition unless agreed otherwise

Delivery

1.       The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.

2.       Orders placed before 3.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)

3.       If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible.

4.       If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:

5.       store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or

6.       sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

7.       If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

8.       The Company will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date.

9.       Should you require the goods to be redirected to another address after the goods have been dispatched you may be required to pay an additional postage charge.

10.   Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

11.   Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'UNCHECKED'. Failure to do so may affect any warranty claims that you make thereafter.

12.   Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

13.   Unless otherwise agreed the Company may deliver by installments and in such case each installment shall be treated as a separate contract and any delay, default or non-delivery in respect of any installment by the Company shall not entitle the buyer to cancel the remainder of the Contract.

14.   Delivery charges are calculated by weight and number of packages being sent. There will also be additional delivery charges for offshore destinations such as Ireland/Northern Ireland.

15.   Any refused deliveries will be returned to the supplier. Upon receipt of the goods with the supplier a refund will be issued minus no less than a fifteen percent (15%) restocking fee of the value of the order to cover administration costs.

Risk/Title

1.       The goods are at your risk from the time of delivery.

2.       Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

3.       the goods, and

4.       all other sums which are or which become due to the Supplier from you on any account.

5.       The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

Your right of cancellation

1.       You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods.  This is in accordance with current distance selling cooling off period regulations.  This is available ONLY for personal customers and does not include businesses of any description.

2.       To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or via email to returns@laptopparts.co.uk, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

3.       Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returning Goods section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods we shall, after receiving notification, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.

4.       Once you have notified the Supplier that you are canceling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

5.       Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

6.       You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

7.       Once you confirm your order as correct a standard cancellation fee will be at the expense of the customer.

8.       An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.

9.       In the event of an order returned due to non-delivery, the transit costs will be at the expense of the customer

Warranty

1.       All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

2.       This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.

3.       If the goods supplied to you are damaged or any item missing/incomplete on delivery, you must notify the Supplier within 48 hours.

4.       If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.

5.       If a product that was faulty at the time of sale is returned to the retailer, the buyer is legally entitled to:
A full Refund, If this is within a reasonable time of the sale (Laptop Parts deems this to be 7 days). After 7 days a replacement product or credit note (to the value of the replacement) will be offered.

6.       Any items which are returned under the warranty and are found to be in a working condition will be charged a testing fee of £10 or 15% of the value of the goods, whichever is the greater.

Returns Policy

1.       It is the responsibility of the buyer to return and collect goods to / from the Supplier's premises. (See definition for The Supplier).

2.       The goods cannot be returned unless an RMA number has been requested and obtained from the Supplier and the package clearly marked on the outside with this identification.

3.       RMA Numbers are Valid for 14 days after issue, which within this time the supplier must take receipt of goods at the Supplier's premises.

4.       It is the customer's responsibility to take reasonable care of the goods whilst in their possession. If this condition is not met the Supplier reserves the right to make a reasonable charge for restocking and resale at a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. This provision is designed to ensure that returned goods can be sold again as new.

5.       If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.

6.       Non-faulty items returned to our premises complete in the original packaging together with manuals and software disks within 7 working days of purchase may obtain a credit note. Goods must be sellable as new in order to qualify for a credit note. All software must be unused and sealed within the original packaging. Outside of 7 working days, non faulty items will not be exchanged or a credit note offered under any circumstances. Full refunds will not be considered if the goods are damaged in any way and seals broken invalidating any warranty.

7.       The Supplier gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from the Supplier in this respect may be given but cannot be relied upon by the customer or guaranteed by the Supplier unless the Supplier has access to the working system and the ability to carry out a full inspection of any software or operating system.

8.       Credit notes must be used within three months of the date they are issued. Any credit notes over three months old are invalid.

9.       We will not accept returned software and/or licenses under any circumstances.

10.   On receipt of the faulty item we aim within 6 to 8 weeks to repair, replace or issue a refund in respect of the defective item, solely at the supplier's discretion. When the buyer receives the warranty replacement item, the remaining warranty period on the item is valid only from the original date of purchase, warranties are not refreshed nor renewed on items that are issued to the buyer as replacements. The supplier may issue warranty replacement item(s) that are equivalent to, or better than the original item(s). Please note replacements may be repaired or refurbished unit(s). If repair or replacement is not possible, then the Supplier may offer a refund/credit. The amount offered may be reduced to take into account benefit gained from the usage of the item(s), depreciation of the item(s) and the length of warranty remaining on it.

Data Protection

1.       The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.

Images

1.       Product images are for illustrative purposes only and may differ from the actual product.