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Frequently Asked Questions

What faulty parts can I replace in my laptop computer?
Most parts can be replaced if found faulty. Optical drives, Hard Disk Drives, Keyboards, Screen's, motherboards and CPU's in actual fact most parts can be replaced if found faulty, however these parts are laptop specific. If you are in doubt over a part please contact our sales team who will endeavour to find a suitable replacement part, please make sure you have the following information to hand before calling

Your Laptop Manufacturer

Your Laptop Model Number

And if possible the Part Number (Usually found on a label on the part in question)

What Upgrades are available for my laptop?

Unfortunately most of the core hardware (CPU , Motherboard and Graphics) are not that readily upgradeable, some laptops are more upgradeable then others. Some items however like Hard Drives, Optical Drives and Memory are usually all upgradeable and will always yield positive results.

Can you help me find the right part for my laptop computer?
Absolutely we can help you find the right part for your laptop computer. Simply call our sales team and our dedicated and informed staff will give you all the options in plain English, we are always pleased to offer sound technical advice catered to the customers requirements.

How can I be sure that a product listed is right for my laptop computer?
We have exceptionally experienced staff with many years in the laptop and desktop computer parts and service industry, if we don't know, and that's a big IF, then we have contacts with all the manufacturers that will provide the answers to the questions you may have.

What payment methods do you accept for laptop parts and service?
We accept most kinds of credit and debit card's, we also accept Official Purchase orders from a variety of sources including educational, military and healthcare divisions with the UK. Our online payments service uses security from Protx one of the leaders in online security within the UK. For a list of all accepted debit and credit cards please refer to for a comprehensive list of cards accepted and there security procedures.

What kind of return options do you have?
We are committed to your satisfaction. Within the warranty period, items can be returned for replacement or repair or if the item is not in stock a store credit will be issued, once a Return Merchant Authorization ("RMA") has been obtained. You can do this at anytime by calling us , Monday-Friday, 9:00 am to 5:30 PM to request an RMA. Unauthorized and unmarked returns will not be accepted. Refunds are only available within the declared warranty period from the date of the invoice (shipping, insurance and handling charges are non-refundable). For more detailed returns information, please see our Terms and Conditions

Why are there multiple part numbers for the laptop part I'm looking for?
Often times the part number on your laptop or notebook computer part has many alternate part numbers, or compatible part numbers. These numbers are listed for your convenience so you can be sure you are getting the right part for your laptop computer.  

Where can I find information guides on how to replace a faulty component, for example a hard drive or keyboard?

Most manufacturers have service guides for your model of laptop available to download from there support section within there website. These service guides give you a complete breakdown of all parts and how to access and replace those parts usually with clear descriptions and pictorial guidelines. Obviously most laptops differ in the way they are put together and some manufacturers may not provide this detailed information. Please refer to any documentation that came with your laptop. Please also note that if you do undertake the work yourself that you may invalidate any existing warranty. Our best advice is that if you are in doubt you may be better off paying a certified repairer to undertake the work.

I placed my order for my laptop computer part, but my credit card has not been charged yet?
We only charge your credit card for your laptop computer part order when it actually ships out, depending on availability.

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